Privacy Policy

1. Information We Collect

When you request emergency disaster restoration assistance, schedule an inspection, or call our telephone numbers, WaterRestore Pro (“we”, “our”, or “us”) collects personal information that you provide directly, including your name, telephone number, email address, physical property address, local postal ZIP code, and descriptions of water or property damage.

2. How We Use and Share Your Information

WaterRestore Pro is an independent emergency disaster restoration dispatch network. WaterRestore Pro connects homeowners and commercial property managers throughout nationwide metropolitan service corridors with licensed, insured, and IICRC-certified local disaster restoration contractors. All physical water extraction, structural drying, and microbial remediation is performed directly by certified regional service partners.

In order to fulfill your service request, we share your submitted contact details, property location, and damage descriptions with certified independent disaster restoration contractors operating in your specific local jurisdiction. These service partners use this information solely to contact you, evaluate property damage, provide estimates, and perform restoration services.

3. Telephone Communications & TCPA Consent

By submitting your telephone number on our forms, you grant your explicit written consent under the Telephone Consumer Protection Act (TCPA) for WaterRestore Pro and its certified regional service partners to contact you via telephone call, automated dialing systems, artificial or pre-recorded voice, and SMS text messages regarding your service inquiry. Consent is not a condition of purchase. Message and data rates may apply. You may opt out of SMS messaging at any time by replying “STOP”.

4. Inbound Call Tracking & Recording

Telephone numbers displayed on our website and advertising landing pages may utilize dynamic call tracking to measure campaign performance. Inbound calls to these numbers may be monitored or recorded for quality assurance, training, and operational dispatch purposes.

5. Cookies & Attribution Analytics

We use first-party session cookies and localStorage to capture referral sources, campaign parameters (UTM parameters, Google Ads click identifiers like gclid), and browsing interactions to improve website navigation and report marketing performance. We do not sell your personal browsing data to third-party data brokers.

6. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your data access or deletion rights, please contact our privacy coordinator at dispatch@waterrestorepro.com.